Delivery & Returns Information

 

Delivery

 

FREE UK DELIVERY ON ORDERS OVER £100*

*Some bulky items (e.g. gun safes) may have a delivery surcharge applied per product and cannot be delivered outside of the UK - please see your Basket for actual delivery amounts.

For simplicity, Sportsman Gun Centre's delivery charges are based on a flat rate, so you'll pay the same low price for delivery no matter how much your order contains or weighs.

STANDARD UK £5.99
NEXT DAY UK £9.99
CHANNEL ISLANDS £16.99
FRANCE & GERMANY £12.99
BELGIUM, IRELAND, NETHERLANDS, LUXEMBOURG, DENMARK £12.99
AUSTRIA, ITALY, PORTUGAL, SPAIN £26.99
FINLAND, SWEDEN £30.99
REST OF EUROPE £38.99
AUSTRALIA & NEW ZEALAND £47.99
USA & CANADA £35.99
REST OF WORLD £54.99

Please note delivery cost will be added to your order once your delivery country has been entered. Standard delivery to England, Scotland and Wales (excluding channel islands) is £5.99. Express Next Day delivery is only £9.99. Heavy goods like safes can result in a delivery charge up to £50 depending on your location. Delivery to Southern Ireland is £12.99. For countries further afield delivery costs will be displayed once your country has been chosen at the address stage of the checkout process.

The Sportsman gun centre can only deliver goods to you in an approximate period. We will always endeavour to dispatch your items within 48 hours however product availability can vary. All goods will be sent to the address given by you which can be seen in your order confirmation email. We aim to get your goods to you within 2-3 working days but some products have specific delivery requirement which may extend delivery timescales. Please see individual product pages for more information. 

If for some reason parcels are required to be redirected then a new additional charge of £7.95 will be incurred (where applicable). Also if goods are refused or not called for a charge of £7.95 will also be incurred. This list is not a full and exhaustive list and other reasons may apply. 

Please note that your goods may be sent to you in instalments as availability of products can vary. For example certain products have specific delivery requirements which are explained below.

 

Free UK Delivery

Free delivery only applies to the UK Mainland. For example Northern Ireland and the channel islands are exempt from this offer. Certain safes also exclude the northern territories of scotland. Please see products for more information.

In Store Items

These are items that we stock in one of our 3 SGC Shooting Superstores and orders for these items will take 2-3 days to arrive. If you would like to purchase the item in person then please call ahead to make sure the store you're travelling to has it in stock (Our main distribution warehouse is located at the Exeter branch).

Direct Shipment Items

These products are dispatched direct from the manufacturer on behalf of Sportsman Gun Centre. In most cases they will arrive separately to any other items you have ordered. Please see the individual product pages for specific delivery estimates as each manufacturer will use a different courier. If you need to return or exchange your product please return the items to Sportsman Gun Centre's Exeter branch. For more information please call 01392 354 854.

Special Order Items

These are products which aren't always kept in stock or are tailor made. Special Order Items can have extended delivery timescales so for more information please see the individual product pages for specific delivery estimates.

Collection Only Items

These items normally require Identification (Passport) or a firearms / Shotgun certificate before they are handed over. Shotguns, Rifles, Airguns and Moderators are usually good examples. When purchasing a 'collection only' item you are in effect paying a deposit for your goods. In most instances you can choose to collect your item from one of our stores (Exeter, Dorset or Newport) or if It's a firearm from a 3rd party gun dealer. The latter may be at an additional cost to yourself.

Pre-Order Items

These are usually items that are going to be out of stock for a number of weeks or are in short supply. By purchasing a Pre-Order Item you are in effect paying a deposit for your goods. As soon as the item is back in stock yours will be dispatched within 24 hours where possible. Please see individual product pages for current back in stock dates. In rare occasions these dates can be changed by the manufacturers so we recommend staying in contact with our Exeter branch once a month depending on the product lead time.

 

PLEASE CALL THE RELEVANT STORE OR THE 3RD PARTY GUN DEALER TO MAKE SURE YOUR ITEM HAS ARRIVED BEFORE YOU TRAVEL TO COLLECT YOUR ORDER.

 

International Delivery

In addition to the above information If your delivery address is outside of the UK you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country. The Sportsman gun centre advises each customer to contact their local customs office for further information if they are in any way unsure of local duties or liabilities. Cross border shipments are subject to opening and inspection by customs authorities which means some packages maybe opened and re-sealed.

 

Refunds & Returns

The Goods in question must be returned to us unopened within 14 days of your cancellation notice and must be received by us in the condition they were in when delivered to you, unopened and sealed in their original packaging in a condition suitable for re-sale. Unless the Goods are faulty We shall be entitled to recover any direct costs of having to recover the Goods from you and may set such costs off against the amount to be re-credited to you. 


All returned goods should carry a copy of the original invoice and a completed returns slip. We recommend you keep a copy of these for your own records. The goods should be packaged to a satisfactory standard in a safe and relevant manner. Our return address should be clearly shown on the front of the parcel which is as follows: 


RETURNS, Sportsman Gun Centre, 19 Apple Lane, Trade City, Exeter, EX2 5GL.